Hyground vs
Hyground vs PagerDuty SRE Agent: an agent that reads the cluster, not just the incident
PagerDuty SRE Agent works inside the incident record, where it reads your runbooks and pulls logs from the eighteen tools it connects to, all from PagerDuty's cloud. Hyground installs into your cluster and queries the cluster API, Prometheus and Loki from inside it, so your credentials stay where they already are.
A fair starting point
PagerDuty SRE Agent sits where the incident already lives, and that is a real advantage. It joins from the Operations Console, the incident page, Slack or Teams, and you can put it on an escalation policy, so it starts triaging before a human arrives. It ingests your runbooks, remembers past incidents, and now connects to eighteen tools including Datadog, Splunk, Dynatrace, New Relic, Elasticsearch and Grafana, reaching all of them from PagerDuty's cloud. Paging and the incident lifecycle are its home turf, and Hyground does not compete for them. It runs inside Kubernetes, reads the live state there, and hands its findings back to whatever pages you.
Side by side
Hyground vs
PagerDuty SRE Agent
at a glance
What matters
Hyground
PagerDuty SRE Agent
Where it runs
Entirely in your own Kubernetes cluster, on-premises and air-gapped included.
In PagerDuty's cloud, as an add-on to the PagerDuty platform.
Where your credentials live
Inside your cluster, behind one gateway, managed at platform level rather than per laptop.
Held in your PagerDuty account, one connector at a time, so the agent can query each tool.
LLM choice
Any provider through LiteLLM: a cloud model in your own tenant, a self-hosted model, or any OpenAI-compatible API.
PagerDuty runs the models. Their documentation describes no way to choose or self-host one.
Where the query runs
Inside the cluster. Hyground queries the cluster API, Prometheus, Loki, Elasticsearch, OpenSearch, Jaeger and InfluxDB in place.
From PagerDuty's cloud, through the connectors you configure in your PagerDuty account.
Commercial observability connectors
None first-party. Commercial tools connect through custom MCP servers.
Eighteen connectors including Datadog, Splunk, Dynatrace, New Relic, Honeycomb, Sumo Logic, Coralogix and Sentry.
On-call and the incident lifecycle
Not offered by design. Hyground takes the alert and hands the findings back.
The platform of record: schedules, escalation policies, paging and the lifecycle around them.
What happens to the fix
Hyground diagnoses and recommends. A person makes the change.
Recommends diagnostic and remediation steps and saves playbooks for recurring issues. A person makes the change.
Pricing model
Priced on infrastructure size, not seats. Quote on request.
PagerDuty Advance, either as a plan add-on or as one-time AI Actions. Each SRE Agent request or nudge spends four AI Actions.
Why teams choose Hyground
Where Hyground differs
Decision
When each platform fits
These are not the same kind of product. One is an AI add-on inside the on-call platform of record; the other is an investigation agent that lives in your cluster. Most teams that pick Hyground keep PagerDuty.
Choose
PagerDuty SRE Agent
when
You want the agent where the incident already lives, on an escalation policy and in the incident record, your observability tools are the commercial ones it already connects to, and you would rather add AI to the platform your on-call process is already built on.
FAQ